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FAQ

  • Q How to buy a beauty machine?

    A Please contact us your detailed buying request. We will supply the suitable products for you.
  • Q Do you provide training?

    A Yes, User manual and operation video are provided. Support online face to face training.
  • Q Do you have OEM/ODM Service?

    A
    We have our own R&D department with many experienced designers and engineers and many production lines. so we have the great capacity to offer you quality beauty machines according to your needs, ideas and samples.
  • Q What's the delivery time and method?

    A
    The delivery time will be 7~15 days after payment received for the refular products. Please contact us for details. The delivery method will be based on the buyers requirement. Usually by DHL, UPS, FedEx or by air flight.
     
  • Q How to pay?

    A The payment by T/T, Western Union, Paypal, MoneyGram, Secure payment is acceptable.
  • Q How to use the machine?

    A
    There will have users' manual book enclosed with each machine unit. It's easy to find the basic installation and operation method in the manual. Or please contact us for more videos or other info.
     
  • Q How long is the warranty?

    A Three years warranty on host machine is given. Six months free replacement warranty for handles, treatment heads, and parts. 
  • Q What is the packing of our beauty machines?

    A
    There’re different packages of our beauty equipments:carton box,aluminium alloy and wooden box.
    No matter which package,there’s cood foam inside of the box to protect the machine during the shipment.So there’s no worry of any damages of the machine.
  • Q Do you have CE certificate, user manual and service center?

    A All our machines are approved by CE, I will email you the CE certification and user manual in the next email :-)
     
    For service center, it's not available in Greece, but for each machine, we provide 3 years warranty for host machine, 6 months for the spare parts. Lifetime maintains and technical support. Any problem, please contact us directly, our professional engineer and beautician can give you the correct guide.
  • Q What does shot mean? Is every line one shot? Is it every dot of a line one shot? Which is the shot length? the energy power and the distance?

    A One shot is one line, which is determined by spacing and length.
    For the energy power, it's from 0.2J to 2.0J, adjustable.
  • Q Can you answer me the same for the body cartridge?

    A For the whole abdomen, it needs 19-24 shots. 
  • Q Can you please tell me how many shots do I need for a full face therapy?

    A According to our testing, it needs 200-300 shots for the full face.
  • Q What's the frequency of your cartridge?

    A For face cartridge, 1.5mm is 10MHz, 3.0mm is , and 4.5mm is 4MHz.
    For body cartridge, it's 4MHz.
  • Q Can you tell me which is the origin of your transducer and of your actuator?

    A The motor is imported from Japan :-)
  • Q Can you tell me how many shots each cartridge has?

    A For face cartridge, each is 8000 shots.
    For body cartridge, each is 600 shots.
  • Q Can you tell me which is the cost of each cartridge and if I have any other consumable products?

    A Since you buy the HIFU machine from us, so there is a special offer on the cartridges, here list the detailed quotation for your reference.
     
    / HIFU (1.5mm, 3.0mm & 4.5mm, can be mixed to buy) LIPOHIFU (0.8cm & 1.3cm)
    1-2 PCS $290/PC $290/PC
    3-5 PCS $270/PC $270/PC
    6-10 PCS $250/PC $250/PC
  • Q According to our sales report, we found that FU18-S3 really really has a big market in Greece. Maria, how many units would you like to buy for the 1st purchase, 1 or more? Kindly let us know your QTY to give you the best quotation.

    A Normal standard, there are 4 cartridges come with the machine (2 cartridges -3.0mm & 4.5mm for face, 2 cartridges -8.0mm &13.0mm for the body).
    If you need 1.5mm for eyes, welcome to buy some extra cartridges together with the machine.
  • Q Which is the cost if it?

    A
    According to our sales report, we found that FU18-S3 really really has a big market in Greece. Maria, how many units would you like to buy for the 1st purchase, 1 or more? Kindly let us know your QTY to give you the best quotation.
     
     
  • Q How to get the price list?

    A
    Price list Pls Email /call to us with you like items' name together with you details(name, email,telephone,etc),we will send to you as soon as possible.
  • Q What certification do you have?

    A
    Our beauty machines have the CE, RohS, MSDS certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality.

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